No Pixie Dust For Them!

I was on hold today for an hour and a half so that I could pay my dues for Disney Vacation Club.  I tried paying them online as we are supposed to be able to but kept getting an error message that I was trying to pay more than I owed even though I checked the box for “Pay Balance”.

I called member services and transferred to the accounting department and then  put the phone on speaker so that I could listen to the music-on-hold Christmas list one and a half times.  It’s interesting to note that their queue music is one hour long.

The problem was a coding error on the part of accounting that forced us to have to make calls instead of doing things on line.  I kept thinking that one of the largest corps in the world should be able to get their tech straight before going live.  Apparently not.  No pixie dust for you, Disney.