No Pixie Dust For Them!

I was on hold today for an hour and a half so that I could pay my dues for Disney Vacation Club.  I tried paying them online as we are supposed to be able to but kept getting an error message that I was trying to pay more than I owed even though I checked the box for “Pay Balance”.

I called member services and transferred to the accounting department and then  put the phone on speaker so that I could listen to the music-on-hold Christmas list one and a half times.  It’s interesting to note that their queue music is one hour long.

The problem was a coding error on the part of accounting that forced us to have to make calls instead of doing things on line.  I kept thinking that one of the largest corps in the world should be able to get their tech straight before going live.  Apparently not.  No pixie dust for you, Disney.

Care to comment?