Yesterday, I wrote about being a new card-carrying retiree. Today, I write about another new card.
My Royal One credit card (from Bank of America/Royal Caribbean) arrived this morning. It has several perks associated with it for cruising with Royal Caribbean so I was anxious to activate it and use it on Royal Caribbean charges. Coincidentally, Royal Caribbean has recently offered a discount for wifi for two devices. I always purchase wifi and I purchase the two device plan as there are times that I have to verify who I am and I need the notification to go to my phone when I am on my laptop.
Soooooo, long story short, I canceled the wifi packages for nine upcoming cruises. They were purchased either at 25 or 30% and I wanted the new price of 40%. Royal Caribbean always allows us to cancel and repurchase at the better price.
Given that my card was just activated and that I was making nine separate purchases all to Royal Caribbean, the fraud department canceled purchases 7, 8, and 9 and called me. When I answered, I chuckled as they asked my name. I verified that it was me and I asked them, “Is this about a slew of Royal Caribbean purchases?”
The person who called me from the fraud department laughed and said, “Indeed.” I told her that they were legitimate and that I was expecting a call. I thanked them for watching over the security of customer’s accounts so well. She was grateful that I understood. I was more grateful that they reacted so quickly. I have never had a credit card through Bank of America before so I know that I can expect immediate and professional responses.
Well done, Bank of America.
And before you make a comment, YES, I said nine cruises. That will take me through February of 2027. There will be no moss under my feet, only water. 🙂